Frequently Asked Questions

How much will the move cost?

The cost of your long distance move (in excess of 150 miles) is based on the weight of the items and the distance they will be travelling. Your estimate outlines all of the services needed for your move and their costs.
The cost of local moves is based on the time it takes to pack, load and deliver your shipment and the other services provided.

Will the estimated cost be guaranteed?

SOO VAN guarantee their estimates when they have all the necessary information to do so. Our guarantee is that the actual moving costs will not exceed the estimated costs by 10%, provided the basis of the estimate has not materially changed. For this reason, full disclosure is required, so please be sure to point out everything that is to be moved.

What method of payment is required?

Unless arrangements have been made your shipment will be C.O.D. before delivery can take place. SOO VAN offers many payment options: cash, certified cheque, MasterCard, Visa, American Express, bank draft/money order.
Credit card arrangements must be made in advance of delivery. As well, a driver cannot deliver a C.O.D. shipment until payment arrangements have been established.

How does the driver keep track of my goods?

During a local move our resources are solely devoted to completing your move. You can be assured you have the exclusive use of our vans during the relocation to your new home.
The exclusive use is not always available during long distance moves. In long distance moves all items in your home will inventoried on load day. Items are numbered and a brief description of the item’s condition is listed on the inventory sheet. Your signature will be required to confirm you agree with the accuracy of any descriptions. On delivery, you will check off each number as it enters your home.

Our Services

From the first consultation and planning session to packing, loading and delivery, each move is designed around the specific needs of our customer

We want to move ourselves!

FlexibleMove.ca

A self-loading container program that offers you an economical method of moving your household belongings throughout Canada. FlexMove was designed to reduce the cost of moving by allowing you the flexibility to pack, load and unload your household goods while leaving the driving to the professionals.

We want to move ourselves locally!

U Can store & move

A self-loading mobile storage and moving program that offers you an economical method of storing and moving in our local area. Available at an affordable weekly or monthly rate, we deliver the UCAN container to your door. The UCAN can be loaded and unloaded at your convenience.

We cannot move directly to our new home!

United Containers

The United Containers are an excellent alternate mode of long distance transportation for customers who require flexible delivery times or short term storage-in-transit. Containers have a no cost storage-in-transit of 30 days from date of loading.
A variety of storage options are available to all moving customers. Your moving consultant will tailor a storage option best suited to your needs.

Storage Services

SOO VAN has many storage options and warehouse services to meet the variety of needs for both domestic and commercial customers.
Our facility is a Customs Bonded warehouse for all international and overseas shipments. Our facility is subject to annual Government inspections and approved annually to handle Canadian Government shipments.

Hardwood Pallet Containers

We pack and store your furniture and goods in protective and secure hardwood pallet containers, minimizing the risk of damage and exposure to dirt or light. For your peace of mind, only your goods are stored in your containers. The public cannot gain access, so your belongings are safe with us.

We can accommodate your needs, whether you require short or long-term storage. You can deliver or pick-up your goods yourself, or have us do it for you.

Our rates are competitive, check them out and you will see why so many choose to store their belongings in our facilities.

Our rates are competitive; our service is superior.

UCAN On Site Storage

Customers requiring segregated or easy access to a storage facility can avail themselves of onsite UCAN mobile storage units. These units can be delivered to your location or stored at SOO VAN’s bonded facility.

WAREHOUSE SERVICES

Our commercial customers can enjoy a full customized inventory and warehousing service.
* Receiving * inventory control * warehousing *order fulfillment *deliver to customer * shipping
SOO VAN is able to provide all the logistic services needed to inventory, warehouse and deliver to customer locations.

Moving Internationally

Cross Border Moves

SOO VAN is recognized as a specialist in relocations to and from the United States. Our experience and expertise eliminates many of the problems and frustrations’ associated with moving goods across the broader. Our staff will handle all entry requirements and customs documentation for household goods and automobiles.
SOO VAN provides direct transfer to/from Michigan and surrounding states. United Van Lines’ trans border hauling fleet provides an exceptional quality of service anywhere in North America.

International Moves

Door-to-door, country-to-country, UniGroup Worldwide UTS Canada moves the world, one family at a time. UniGroup Worldwide UTS Canada, offers an exclusive global network of over 1,400 offices worldwide.
UniGroup Worldwide is the parent company of United Van Lines Inc., the largest moving company in North America.

UTS Canada specializes in:

Contact our International team at 1-800-461-2213 or email us at partners@soovan-united.com
Click here to request a Free – No Obligation Quote
Global reach – personal service

Soo Van

Submenu